FAQs

Where can I buy your cookies? Currently, there are three ways to purchase Jeanette’s Cookies – by placing your order on this site, by visiting a listed local Chicagoland popup market and by making a custom bulk order for your next event. We are currently working on additional options for cookie distribution and will post updates via social media.

How much is shipping? The first batch of cookies costs $8 to ship. Each additional batch, within the same order, will incur a $3 shipping charge. 

How soon will I get my cookies? Online orders  are shipped/processed on Mondays, Tuesdays and Wednesdays. Orders received before 10AM Central Time Zone will ship on the same day. All other orders will ship on the next shipment day. 


Orders are shipped via US Postal Service Priority. Typically, Chicagoland & midwest shipments are delivered next day, Eastern & Mountain arrive in two days, and Pacific arrives in three days. 

Do you have a local pick-up option? Only custom orders will be given pick-up instructions. Also, there will be an option to pre-order during the days leading up  to a local popup event. Your order will be waiting for you during the event hours. 

Do you fulfill special event orders?  Yes, I would be delighted to fulfill an order for any special occasion.  I can also custom design/print your packaging.  Please contact me for a quote.

How much notice will you need for a large order?  I generally need a two week notice for large orders.  However, custom packaging requires at least one and a half months to coordinate.  A deposit is required at the time the order is placed; the balance is due two weeks prior to delivery date.

Where do you bake your cookies?  My cookies are crafted in a certified commercial kitchen.

Can you bake organic cookies?  Yes, for a slight up-charge, I can use all organic ingredients.  Please contact me for a quote.

What’s in your vegan cookies?  The vegan recipe is very similar to the original EXCEPT, I  substitute butter with virgin coconut oil, eggs with chia seeds and use special dairy-free chocolate.

Your small plastic bags don’t look eco-friendly, what are they made of?  The clear bags are actually made of wood cellulose fibers sourced with sustainable forestry principles – certified biodegradable and compostable.  The boxes are uncoated and chemical free – perfect for reusing, recycling or composting.

How long do the cookies stay fresh?  I recommend consuming  the cookies within 6 days of receipt in an airtight container.  For longer storage, keep them airtight in the freezer; take a few out whenever you are ready to enjoy.  It takes about 5-10 minutes to thaw out.

What should I do if I’ve forgotten to store my cookies in an airtight container?  If your cookies have hardened a bit, leave them in an airtight container with a slice of bread overnight.  This should revive them.

Also, customer have microwaved their cookies with a damp paper towel for 10-30 seconds, depending on microwave. 

How  many cookies come in a standard order/box?  Each box contains approximately two pounds of cookies – 20-24 pieces.

How big is one cookie?  Each cookie is approximately 1 1/2 ounces – 2 1/2 inches diameter.

What does GMO Free mean?  GMO stands for “genetically modified organisms.” GMOs are plants or animals created through the gene splicing techniques of biotechnology – also called genetic engineering.  They are created to withstand weed killer, insect repellant and viruses – thus yielding higher crop production.  However, this type of food engineering compromises the food quality and the end product has been known to stunt the growth of lab animals.  So, GMO Free essentially means that the ingredient has been verified by the Non-GMO Project as an organism that is not genetically engineered.

What is the NoDAPL Movement? The movement is dedicated to supporting the frontline, indigenous led resistance to the Dakota Access Pipeline. Our Brothers, Sisters and Protectors are putting their bodies and lives on the line everyday on the frontlines in Standing Rock.

The “Dakota Acces” Pipeline (DAPL) is a $3.8B, 1,100 mile fracked-oil pipeline currently under construction from the Bakken shale fields of North Dakota to Peoria, Illinois. DAPL is slated to cross Lakota Treaty Territory at the Standing Rock Sioux Reservation where it would be laid underneath the Missouri River, the longest river on the continent.

Construction of the DAPL would engender a renewed fracking-frenzy in the Bakken shale region, as well as endanger a source of fresh water for the Standing Rock Sioux and 8 million people living downstream. DAPL would also impact many sites that are sacred to the Standing Rock Sioux and other indigenous nations.

By protecting the water, we are taking back our power and charging the pipeline companies, banks and individuals behind this project with crimes against Humanity and crimes against Mother Earth. The Dakota Access Pipeline is in direct violation of the United Nation’s Declaration on the Rights of Indigenous Peoples, most especially around the right to free and prior informed consent, desecration, redress, militarization, development, treaties and judicial proceedings.

 Visit https://nodaplsolidarity.org/ for more information.